No. 1 in Customer Service among Health Insurance Companies
For the second year in a row, Humana rose to the top as No. 1 in service in its industry, according to Newsweek’s 2020 list of America’s Best Customer Service.
“We’re proud to receive this recognition from Newsweek, as we’ve worked hard this year to deploy technology and advance our service offerings to enable us to deliver personal, engaging experiences,” said Vicki Perryman, Senior Vice President of Consumer & Provider Service and Solutions, Humana. “Going above and beyond for our members helps build trust and makes it easy for our members to achieve their best health.”
Final rankings were based on Net Promoter Score — an index that measures the willingness of customers to recommend a company’s products or services to others — and five evaluation criteria: quality of communication, professional competence, range of services, customer focus and accessibility.