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Agent Portal

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Email(s)
Agent Support Email
For privacy reasons, Humana members should use the secure message feature in the Communication Center of Myhumana. Secure login
Forms

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Forms made easy. Find all the forms you need listed right here.

Get the OEP Resources You Need

OEP is here and we have all sorts of resources to help you start strong. Click here to:

  • Access our SEP Quick Reference Guide
  • Take advantage of our OEP Compliance Guide
  • Listen to our most recent podcast episode, “CMS Compliance Updates for 2019”

Access Resources

  • In case you missed it, register for our webinar, “How to Navigate OEP and New SEP Opportunities”

Register

Email an Application

Instructions for emailing an application Find out how to email an app today!

Contact Number(s)
Individual & Family Insurance
800-833-6917
Medicare Supplemental Insurance
800-457-4708
Dental/Vision Insurance
877-877-1051
Insurance through Employers
800-448-6262
Address
Humana Correspondence Office P .O. Box 14601 Lexington, KY 40512-4601
Find a Doctor

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Search by Humana plan or member ID. Select a network or use your member identification card.

Certification Portal

Certifications can be accessed through the Humana Agent Portal. Once inside, click on the Education tab at the top of the screen. From there, clicking on the MarketPoint Learning Portal at the bottom of the screen will take you to where you can certify.

Medicare Certification
All agents now certify online!  Agents have a single course to complete and, after successful completion, are certified to sell all Humana Medicare products.

AHIP Remains a Requirement for Certification and Recertification
AHIP is required for both Certification and Recertification. Agents typically take their AHIP through Humana after they have logged into training from our Humana site. If an agent goes directly to AHIP they must have their AHIP results sent to Humana before they can continue completing their certification or recertification.

IMPORTANT: Agents going directly to AHIP will be shown the e-commerce site where they are required to pay AHIP for their full registration fee. That rate will not be the Humana discounted rate. For agents who typically have the AHIP fee discounted or waived, they must go through the Humana Portal, enroll in the required course that contains the link to the AHIP training to have the AHIP fee discounted or waived.

Click HERE for our AHIP Guide
Click HERE for our Transferring AHIP Scores Job Aid

We are making it easier for agents to complete Certification training this year. Here’s how:

  • Single, Online Certification Course!    It is now even easier to certify with Humana. 
  • Streamlined training!   We have combined or eliminated content in Certification and Recertification without sacrificing quality.  The result is a 20% – 40% reduction in course outlines!
  • Improved Market Content Delivery – Agents will again be able to review market content for any and all markets.  This will be very helpful for agents who may sell across state borders or who may spend time selling in multiple states throughout the year.
  • CarePlus – CarePlus training will again be given to ALL External Telesales Agents who certify!  In addition, all Field agents who select Florida as one of the states they sell in will receive CarePlus training as well.

AHIP Training & Testing
Humana is partnering with AHIP in providing training and testing.  AHIP works closely with CMS in developing the material and they are highly regarded in the industry.  The AHIP certification must be taken in order to represent MA or PDP products.

Select the link for instructions on how to navigate the AHIP Medicare course.

JOB AID: How to Navigate the AHIP Medicare Course

The training has been designed to strengthen an agent’s knowledge and to better equip them to:

  • help potential members to understand the basics of the Medicare program plans and benefits
  • help potential members learn about the different types of Medicare Advantage and Part D prescription drug plans, eligibility, and how to get covered services
  • comply with marketing and enrollment requirements under the Medicare Advantage and Part D programs

The AHIP training and testing can be accessed through the Humana Vantage Agent Portal.  There are 5 Medicare AHIP modules.  You will be tested on all 5 modules. You will have 3 attempts to pass the AHIP test with a minimum passing score of 90%.

Upon successful completion of the final AHIP Medicare exam, the Fraud, Waste and Abuse (FWA) course will “unlock” and become accessible or agents can attest that they completed FWA training on the Medicare Learning Network.  Once you have completed the required course work, the FWA exam will “unlock” for completion.  You will have an hour to complete the 10-question exam.  You must score 90% to pass the exam but have as many attempts as needed to do so.

Once the FWA is successfully completed, the CMS General Compliance course will “unlock” and be accessible.  There is a ten question exam and 70% is the minimum passing score.

Successful completion of the AHIP, FWA and CMS General Compliance training and testing are required before a passing score can be transmitted to the Humana Certification course.

For assistance with transferring the AHIP score to Humana, select the link for instructions below.

JOB AID: Transferring AHIP Scores

External Field Certification –  https://huma.na/2MWPaI7
State Farm Certification – https://huma.na/2Nxoi2f
PPO Certification – https://huma.na/2MWXsQi
PDP Vendor Certification – https://huma.na/2zhsG2n
PDP Field Certification – https://huma.na/2zgckXP
PDP State Farm Certification – https://huma.na/2NxkBdd
HMO-Only Certification – https://huma.na/2IZnhwF
Strategic Alliance Certification – https://huma.na/2KQVbW1

Thank you for your continued support and participation in Humana MarketPoint’s Delegated Agent Program.

Order supplies form here or fill out form below.

Humana Inc., headquartered in Louisville, Ky., is a leading health and wellbeing company focuses on making it easy for people to achieve their best health with clinical excellence through coordinated care. The company’s strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach, and wellness for the millions of people Humana serves across the country. Humana’s diverse lines of business work to serve all types of consumers. From families, to seniors, to military members and self-employed individuals, there is a plan to meet many unique needs. Humana’s team uses innovation to deliver results to their consumers. Find out how Humana’s associates and corporate leaders are committed to customer service.