Medica Broker Update

DOING BUSINESS WITH MEDICA

Medica address information for submitting documents

There have been a high volume of documents that are being mailed and faxed to incorrect Medica departments. Misrouted mail causes delays in processing and may negatively impact your clients. Please review the Medica addresses and make sure you’re sending documents to the correct location. In addition, you can find the most current version of documents on the Marketing Hub.

Please note: There are separate Secure Document Upload pages for Medicare and IFB, so make sure you’re accessing the correct page on Medica’s Broker Portal when you’re submitting documents for a specific plan type.

Broker Client View enhancements

We have recently enhanced Medica’s Broker Client View (BCV) to include member details in the dashboard. You can now click on the Member ID to get access to additional member details, including their coverage information. Take advantage of BCV to view your Medicare and Individual & Family (IFB) clients. You also have the ability to export and download your Medica book of business.

If you missed the March 24 webinar that reviewed this tool and recent enhancements, visit the Medica Broker Portal > Training and Events to listen to the recorded webinar.

For more detailed information, reference the Broker Client View User Guide

MEDICARE MARKET

Medica Prime Solution® (Cost) Standard plan enrollment

As a reminder, our Medica Prime Solution® (Cost) Standard plan, available in North Dakota, South Dakota, and in 21 Minnesota counties, has a limited number of enrollment scenarios. Outside of the Annual Enrollment Period (AEP), enrollment in the Standard plan is allowed for individuals that are in their Initial Enrollment Period (IEP), Open Enrollment Period (OEP), or have a Special Enrollment Period (SEP). Standard plan members may switch their enrollment into another Cost plan without a Part D Rider throughout the year, however, if they switch they cannot re-enroll into the Medica Cost Standard plan until the next AEP unless they have a qualifying SEP.

If you have additional questions, please reach out to your Sales Relationship Manager or Broker Services.

Medica’s Medicare Supplement plans

Last month, we launched Medicare Supplement plan options in four additional states: Iowa, Nebraska, North Dakota and South Dakota. Our Medicare Supplement plans are competitively priced and offer various options for your clients, along with market competitive commissions. To learn more and review a recorded webinar training, visit our Broker Portal > Training and Events or call your FMO or Sales Relationship Manager.

INDIVIDUAL & FAMILY BUSINESS

Checklist: How to transition your client’s off-Marketplace plan to a Marketplace plan

Do you have clients transitioning their off-Marketplace plan to a subsidized plan from their state’s Health Insurance Marketplace? There are a number of steps they’ll need to complete for a smooth transition. Use these checklists to help guide them through the process.

American Rescue Plan Act (ARPA) information for Individual & Family plan members

Looking for information on ARPA? Read the April 1 Broker Alert and visit medica.com/ARPA to get answers to frequently asked questions.

If you have any questions, contact your Sales Relationship Manager or Broker Services.

MEMBER COMMUNICATION + OUTREACH

COVID-19 letters being mailed to members

Medica Medicare members who haven’t received a COVID-19 vaccine yet received a letter informing them about vaccine availability. The letter encourages members to learn about vaccine options and how to get vaccinated.

TRAINING & EVENTS

Register for the upcoming April webinar

Join us on April 28 at 10:00 a.m. CT for a webinar with Sales Relationship Manger Becky Taylor. Becky will take you through a brief history of the Affordable Care Act (ACA) and how it’s evolved since its inception. She’ll also discuss the American Rescue Plan Act (ARPA) and how it’s impacting our Individual and Family plan members. Please visit Medica’s Broker Portal > Training and Events to register.



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