Aetna: Xarelto is back! | Top PDP in 27 states | Provider lookup hotline | 2018 Referral option (use your NPN)

November 20, 2017

Aetna, Medicare Advantage


  • Xarelto is back… Back on our 2018 formulary!
  • Updated Aetna Medicare Producer Guide
  • Top PDP on Medicare Plan Finder in 27 states + DC
  • Need help looking up providers? Call us
  • Resources for Living – Exclusively for Aetna/Coventry members
  • Grow your business with referrals – How to earn a referral payment

Xarelto is back… Back on our 2018 formulary!

Great news! Xarelto® has been added back to our formulary (drug list), for 2018 Aetna and Coventry Medicare plans. It will be covered as a Tier 3 medication, just like it is today. Let your clients know.

#1 PDP on Medicare Plan Finder

Aetna’s Medicare Rx Select (PDP) is the top plan on Medicare Plan Finder in 27 states and DC for the CMS Average Member.* Top reasons to discuss Aetna Medicare Rx Select with your clients…* We offer additional PDP plan options too. In fact, we offer 3 PDP options in every state plus D.C.

What’s new for 2018? Resources For LivingSM

Resources For Living is a unique program exclusively for your Aetna and Coventry MA/MAPD clients. It’s a complimentary research and referral service that connects members and caregivers with local resources, services and activities that can help meet their needs. It’s available on all MA/MAPD plans starting January 1, 2018. Learn how the program works. You can also download a flyer from the Aetna Medicare Marketing Studio to share with clients.

NEW provider lookup hotline: 1-844-375-2394

You can now call a new Medicare provider lookup hotline for help looking up providers during the busy AEP selling season: 1-844-375-2394. This hotline is for ready-to-sell brokers only and is available now through December 7. Representatives are available 7 a.m. to 7 p.m. CT. Learn more.

Grow your business with referrals

We offer an easy referral program for writing agents who wish to refer clients to enroll in an Aetna or Coventry Individual Medicare plan (MA/MAPD, PDP). Through this program, agents can earn a one-time referral fee for each referred client who chooses to enroll. Here’s how the referral process works and how you can earn a referral fee.

Updated Aetna Medicare Producer Guide

There’s an updated version of the Aetna Medicare Producer Guide, dated October 2017. Please reference this new version for information about doing business with Aetna, including policies, procedures, tools and resources. Updated topics in this edition include:

  • Star ratings
  • Duplicate application policy
  • Part D product information
  • Scope of Appointment

Want to save on Errors and Omission (E&O) premiums? Check out our E&O program for agencies and agents

Did you know Aetna and Coventry Medicare agents are eligible to receive a discounted rate on E&O coverage? Yep. There’s a special program, administered by Gallagher MGA Insurance Services, that offers E&O coverage packages for agents and agencies. Apply online. 

Are you in touch with the local Aetna Medicare team in your area?
Click here to find a list of local contacts on Producer World.

We’re here to help — Holiday hours

Just contact the Aetna Medicare Broker Services Department at 1-866-714-9301 or Normal hours of operation are 8 a.m. to 8 p.m. ET.

Please note: We’ll be closed on Thursday, November 23 for Thanksgiving, but we’ll be open on Friday, November 24.

In case you missed it 

November 8: #1 PDP on Medicare Plan Finder
Newsletter, Nov. 9: Provider lookup tools
Newsletter, Oct. 26: 2018 Stars, member retention, 2018 PDP plans
Newsletter, Oct. 19: 2018 Star Ratings | Why Aetna | NEW for 2018 
Newsletter, Oct. 6: How we handle duplicate apps; Reporting events
Newsletter, Sept. 29: 2018 sales presentations + Everything for 10/1
Newsletter, Sept. 22: 2018 marketing materials & sales presentations
Producer World
Aetna Medicare Agent Training website
Aetna Medicare Producer Guide
Aetna Medicare certification website