2019 MAPD & PDP Recertification Closes November 30th

Dear Agent,

As a friendly reminder, Humana’s 2019 MAPD & PDP Recertification closes Friday, November 30, 2018.

AHIP Remains a Requirement for Certification and Recertification
AHIP is required for both Certification and Recertification. Agents typically take their AHIP through Humana after they have logged into training from our Humana site. If an agent goes directly to AHIP they must have their AHIP results sent to Humana before they can continue completing their certification or recertification.

IMPORTANT: External agents going directly to AHIP will be shown the e-commerce site where they are required to pay AHIP for their full registration fee. That rate will not be the Humana discounted rate. For agents who typically have the AHIP fee discounted or waived, they must go through the Humana Portal, enroll in the required course that contains the link to the AHIP training to have the AHIP fee discounted or waived.

For those agents required to pay the AHIP registration fee, the 2019 charge is $125, if the training is accessed via the Humana MarketPoint University.

Click HERE for our AHIP Guide
Click HERE for our Transferring AHIP Scores Job Aid

We are making it easier for agents to complete Recertification training this year. Here’s how:
Streamlined training!  We have combined or eliminated content in Certification and Recertification without sacrificing quality.  The result is a 20% – 40% reduction in course outlines! 

AHIP Training & Testing
Humana is partnering with AHIP in providing training and testing.  AHIP works closely with CMS in developing the material and they are highly regarded in the industry.  The AHIP certification must be taken in order to represent MA or PDP products.

Select the link for instructions on how to navigate the AHIP Medicare course. 

JOB AID: How to Navigate the AHIP Medicare Course

The AHIP training and testing can be accessed through the Humana Vantage Agent Portal.  There are 5 Medicare AHIP modules.  You will be tested on all 5 modules. You will have 3 attempts to pass the AHIP test with a minimum passing score of 90%.

Upon successful completion of the final AHIP Medicare exam, the Fraud, Waste and Abuse (FWA) course will “unlock” and become accessible or agents can attest that they completed FWA training on the Medicare Learning Network.  Once you have completed the required course work, the FWA exam will “unlock” for completion.  You will have an hour to complete the 10-question exam.  You must score 90% to pass the exam but have as many attempts as needed to do so.

Once the FWA is successfully completed, the CMS General Compliance course will “unlock” and be accessible.  There is a ten question exam and 70% is the minimum passing score.

Successful completion of the AHIP, FWA and CMS General Compliance training and testing are required before a passing score can be transmitted to the Humana Certification course.

For assistance with transferring the AHIP score to Humana, select the link for instructions below. 

JOB AID: Transferring AHIP Scores

AHIP Fees and Reimbursement
The discounted charge for the 2019 AHIP training is $125.00 per registration when accessed via the Humana Agent Portal. The general fee for the 2019 AHIP training is $175.00 per registration. 

We value your partnership and will reimburse your registration fee under the following circumstances:

  • you took the courses through the Humana Agent Portal, and
  • you have successfully enrolled ten (10) MA OR forty (40) PDP January 1, 2019 effective members – members must be accreted with CMS by March 3, 2019.

After completing the AHIP testing successfully you will have the option to purchase CE credits.

IMPORTANT: After printing your AHIP transcript certificate, don’t forget to click the “send my exam completion to Humana” button at the bottom of the transcript page.  If you have taken the AHIP testing through another carrier’s site, access the AHIP site again through the Humana Certification course and send the acceptable exam to Humana. After completing the AHIP portion of testing and sending the transcript to Humana, you will continue on to complete the Humana portion of Certification.

Completing Humana-Specific Training
The Humana-specific portion of recertification consists of marketing and compliance, the Humana reference manual, testing and how to order marketing materials.

Agents must pass the Humana-specific test to successfully complete recertification.   The final exam consists of 20 questions over content presented in the reference manual (links to optional training materials are NOT tested).  Agents must complete the test in 35 minutes and score 85% or greater to pass.  Agents will have three (3) chances to pass.   

Recertification Job Aids!
Transferring AHIP Scores – https://huma.na/2KA4i1j
AHIP Guide for External Agents – https://huma.na/2u5luBu
How to Complete Recertification for External Agents  – https://huma.na/2m066SD
How to Complete Recertification for State Farm – https://huma.na/2ua2YqH
VIDEO: Top 5 Tips for Passing Recertification – https://youtu.be/RrjZ-cJRcZY